Schedule Demo
Our Software
Solutions

solutions

Programs

Program Areas
Pricing
Contact Us
Resources

Resources

Book Demo
Let’s Talk
  • Community Services
  • 864+
  • El Paso, TX, USA

United Way of El Paso Grew Clients Served by Over 50% with Casebook.

50%

Increase in Clients Served

864+

Increase in Households Helped

30%

Less Time Reporting

United Way of El Paso

About United Way

United Way of El Paso County, an affiliate of one of the largest global charities, has been serving the El Paso, Texas, community since 1923. Dedicated to fostering equitable opportunities for all, it addresses critical needs through wraparound support, promoting financial stability, education, and health while connecting the most vulnerable to essential community resources.

Case Study

To better support their mission of addressing emergent community needs, United Way of El Paso County sought a solution to streamline case management and resource tracking for their Community Resiliency Center (CRC). This effort aimed to enhance their capacity to manage client inquiries, analyze resource use, and improve service delivery.

Read Case Study
Challenges

United Way of El Paso County struggled with managing client lifecycle data and accurately capturing resource usage trends. Their existing systems lacked the integration needed for efficient reporting, data analysis, and resource tracking, which hindered their ability to meet growing community needs effectively.

Outcomes: How Casebook Helped

By implementing Casebook’s centralized SaaS platform, United Way of El Paso County streamlined case management and resource tracking, enabling them to analyze trends in resource use and improve access to critical services. This transformation allowed the CRC team to manage 50% more clients, provide over 857 courtesy referrals, and broaden their community impact.

Casebook helped create that cohesiveness or one source of truth, and provided the accessibility to access this directory in the field for our team. To sum up Casebook - it stores all our information in one accessible platform. Individuals can access what they need easily, whether it’s looking into a specific case or pulling specific reports.

Angelica Mata Lindstrom

Director of Community Resiliency & CRC

Company:

United Way of El Paso

Industry:

Community Services

Location:

El Paso, Texas, USA

Problem:

Disjointed data management hindered United Way’s ability to track and analyze community resource usage.

Solution:

Casebook centralized client and resource data into a user-friendly platform for streamlined operations.

Results:

United Way of El Paso County managed 50% more clients and improved access to vital community resources.

Recommended For You

Lansing, MI, US Skyline

How Police in Lansing, Michigan, Digitized Social Work Case Management.

With a focus on efficiency and community care, Lansing Police Department utilizes advanced tools like the Casebook cloud-based case management system to streamline processes and improve outcomes for residents in need. Guided by its values of service, professionalism, and innovation, the Lansing Police Department continues to adapt and evolve to meet the challenges of modern policing while prioritizing community well-being.

  • 5 min read
Teenagers walking on a city street

Philadelphia Community Youth Court Scale Rapidly Through Streamlined Operations.

Philadelphia Community Youth Court was founded in July 2012 with the mission to help eradicate the school-to-prison pipeline. The organization provides training for the development of school-based and community-based youth courts, which are programs where youth sanction their peers for minor delinquent and school discipline policy offenses and other problem behaviors. Youth offenders agree to participate in a hearing utilizing the principles of restorative justice and agree to complete restorative sanctions offered by a jury of youth peers. Peers also serve as bailiffs, judges, and advocates.

 

  • 5 min read
unhoused encampment

NOHO Home Alliance is Using Data to Foster Stronger Client Relationships and Human-Centered Services with Casebook.

NoHo Home Alliance, a North Hollywood nonprofit serving individuals experiencing homelessness, transitioned from paper records to Casebook’s customizable case management software to address the growing demand for its services. This shift has improved data accessibility, strengthened guest relationships, enhanced mail service efficiency, and enabled the organization to scale its impact while fostering dignity.

  • 5 min read
See All Resources
Subscribe to our blog & updates

By submitting this form, you indicate that you have read and agreed to Attentive’s Privacy Policy

Facebook-f Linkedin-in Instagram Youtube

Casebook Software

Program Areas

Quick Links

Solutions

Resources

© 2024 Casebook. All rights reserved.