to embed social workers in a law enforcement agency
referrals were submitted to the social work division in first 10 months
To implementation of Casebook by the agency
The Lansing Police Department (LPD) serves as the primary law enforcement agency for the City of Lansing, Michigan, providing protection and support to a population of approximately 117,000 residents.
With a focus on efficiency and community care, Lansing Police Department utilizes advanced tools like the Casebook cloud-based case management system to streamline processes and improve outcomes for residents in need. Guided by its values of service, professionalism, and innovation, the Lansing Police Department continues to adapt and evolve to meet the challenges of modern policing while prioritizing community well-being.
As LPD’s social work program grew, the need for an efficient case management system became apparent. Initially, the first social worker relied on file folders and spreadsheets to manage non-crime-related cases. This system quickly became cumbersome as the volume of cases increased.
LPD chose Casebook, a purpose-built social services platform, for its configurability, accessibility, and ease of use. The Casebook suite includes cb Engage, a case management and client management database, along with tools for administration, intake, reporting, and tracking. Built on Amazon Web Services (AWS) Cloud, the platform leverages advanced storage, security, and analytics capabilities.
“You can literally sit anywhere in the community and write case notes, which for a social worker is invaluable"
LPD social worker
Company:
Lansing Police Department
Police Social Work
Lansing, MI, USA
Problem:
The Lansing Police Departments social work division struggled with managing growing case volumes using paper files and spreadsheets, which were inefficient and inconsistent.
Solution:
PD implemented Casebooks cloud-based case management system, providing a centralized, accessible, and secure platform for handling social work cases.
The new system streamlined case management, enabling faster referrals, improved collaboration with social service agencies, and over 450 referrals processed in the first 10 months.
With a focus on efficiency and community care, Lansing Police Department utilizes advanced tools like the Casebook cloud-based case management system to streamline processes and improve outcomes for residents in need. Guided by its values of service, professionalism, and innovation, the Lansing Police Department continues to adapt and evolve to meet the challenges of modern policing while prioritizing community well-being.
Philadelphia Community Youth Court was founded in July 2012 with the mission to help eradicate the school-to-prison pipeline. The organization provides training for the development of school-based and community-based youth courts, which are programs where youth sanction their peers for minor delinquent and school discipline policy offenses and other problem behaviors. Youth offenders agree to participate in a hearing utilizing the principles of restorative justice and agree to complete restorative sanctions offered by a jury of youth peers. Peers also serve as bailiffs, judges, and advocates.
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