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  • Child & Youth Services
  • 500+
  • Pennsylvania, United States
A childs place,PA Casebook case study

A Child’s Place Increased Client Satisfaction and Grew its Staff with Casebook.

1300+

Total Cases

1241+

Clients Served

20%

Client Satisfaction Increase

A childs place,PA Casebook case study

A Child's Place

About A Child's Place

A Child’s Place PA is a Western Pennsylvania nonprofit child advocacy center that serves communities in the Greater Pittsburgh area. Their ranges of services include healthy parenting classes, family and child advocacy, forensic interviews, and forensic medical exams.

Case Study

The healthy parenting program educates approximately 500 families a year. When it debuted in 2017, staff used seven Excel sheets per client to manage their progress, input demographic details, and maintain case notes and other records to ensure successful completion. Jenyne Carter, the program manager, quickly realized that with overseeing her staff (then a size of 12), endless paperwork, and thousands of manual entries required in its current record-keeping situation, the healthy parenting program’s management would become untenable as it grew. Jenyne recognized that technology designed for case management would be the best solution, and explored several options, ultimately determining Casebook would work best.

Read Case Study
Read A Child's Place Story
Challenges

When Jenyne and her team implemented Casebook, they were able to customize the fields to best suit their needs and fit the program. Now able to track key milestones like reunification, time spent in the program, graduation rates, and important demographic information, the team was able to track individual cases more successfully and see the overall impact of the program.

Jenyne notes that with the data previously held in Word, Excel, and paper documents, reporting was nearly impossible, where now, detailed and accurate reports take less than five minutes.

Outcomes: How Casebook Helped

Because of Casebook, the continuity of care has increased significantly. With data and case notes accessible to the whole team, any staff member is able to assist any client instantly without digging through countless files to get up to speed. This is especially critical with their larger staff – now 24 members – and a workflow involving intake workers followed by parent educators. In the instance of a client changing to work with a new parent educator, the process is simple and pain- free because all necessary details are accessible. Jenyne notes that while client satisfaction was high before they moved to Casebook, since enacting the technology, their ability to create more streamlined case continuity has increased client satisfaction even more.

“In the past, you never knew what was discussed. Now it’s all in Casebook and you can see what progress they made and what the topics were discussed.”

Janyne Carter

Program Coordinator

Company:

A Child's Place

Industry:

Child & Youth Services

Location:

Pennsylvania, United States

Problem:

The healthy parenting program educates approximately 500 families a year. When it debuted in 2017, staff used seven Excel sheets per client to manage their progress, input demographic details, and maintain case notes and other records to ensure successful completion.

Solution:

With an easier to manage record-keeping system, caseworkers spend less time on paperwork and more time working with clients.

Results:

Leveraging their success using data reports in Casebook, the organization secured additional funding, added staff, and grew its impact in the Greater Pittsburgh area.

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