Schedule Demo
Our Software
Solutions

solutions

Programs

Program Areas
Pricing
Contact Us
Resources

Resources

Book Demo
Let’s Talk
  • Community Services
  • 35000
  • Harrisburg, PA, US
YWCA of Greater Harrisburg Casebook Case Study

The YWCA of Greater Harrisburg Enhanced Client Satisfaction and Reduced Time Spent Generating Reports with Casebook.

25%

Increase in Client Sarisfaction

25%

Decrease in Time Spent Reporting

8

Different Departments

YWCA of Greater Harrisburg Casebook Case Study

YWCA

About YWCA

The YWCA Greater Harrisburg is a nonprofit organization serving over 35,000 individuals annually across Dauphin, Cumberland, and Perry Counties in Pennsylvania. It provides essential services, including safe housing, violence prevention, veteran support, and economic development, while addressing the ever-changing needs of a diverse population with a focus on empowering women and promoting justice, peace, and dignity.

Case Study

Faced with the challenge of managing increasing demands for services and time-consuming reporting processes, the YWCA Greater Harrisburg turned to Casebook to streamline data collection, improve reporting accuracy, and uncover actionable insights for program development and grant applications.

Read Case Study
Read YWCA Story
Challenges

The YWCA Greater Harrisburg relied on paper files and spreadsheets to track outcomes and manage intake, making data compilation inefficient and error-prone. This outdated system not only consumed valuable staff time but also limited their ability to track trends, monitor outcomes, and meet funder requirements effectively.

Outcomes: How Casebook Helped

Casebook enabled the YWCA Greater Harrisburg to centralize data, track trends by zip code, and identify service gaps. By reducing time spent on reports by at least 25%, improving client engagement, and driving program insights, the organization enhanced client satisfaction by 25% and secured additional funding for critical programs.

Understanding trends by zip code to see who’s using our services has not only helped us identify program gaps, but also gives us valuable community insights guiding us towards new grants and funds that will address the uncovered needs.

Rhonda Hendrickson

Chief Operating Officer

Company:

YWCA of Greater Harrisburg

Industry:

Community Services

Location:

Harrisburg, PA, USA

Problem:

Inefficient data tracking systems hindered the YWCA’s ability to focus on clients and secure funding.

Solution:

Casebook centralized case management, enabling real-time reporting and community trend analysis.

Results:

The YWCA achieved 25% higher client satisfaction and expanded funding opportunities through data-driven insights.

Recommended For You

Lansing, MI, US Skyline

How Police in Lansing, Michigan, Digitized Social Work Case Management.

With a focus on efficiency and community care, Lansing Police Department utilizes advanced tools like the Casebook cloud-based case management system to streamline processes and improve outcomes for residents in need. Guided by its values of service, professionalism, and innovation, the Lansing Police Department continues to adapt and evolve to meet the challenges of modern policing while prioritizing community well-being.

  • 5 min read
Teenagers walking on a city street

Philadelphia Community Youth Court Scale Rapidly Through Streamlined Operations.

Philadelphia Community Youth Court was founded in July 2012 with the mission to help eradicate the school-to-prison pipeline. The organization provides training for the development of school-based and community-based youth courts, which are programs where youth sanction their peers for minor delinquent and school discipline policy offenses and other problem behaviors. Youth offenders agree to participate in a hearing utilizing the principles of restorative justice and agree to complete restorative sanctions offered by a jury of youth peers. Peers also serve as bailiffs, judges, and advocates.

 

  • 5 min read
unhoused encampment

NOHO Home Alliance is Using Data to Foster Stronger Client Relationships and Human-Centered Services with Casebook.

NoHo Home Alliance, a North Hollywood nonprofit serving individuals experiencing homelessness, transitioned from paper records to Casebook’s customizable case management software to address the growing demand for its services. This shift has improved data accessibility, strengthened guest relationships, enhanced mail service efficiency, and enabled the organization to scale its impact while fostering dignity.

  • 5 min read
See All Resources
Subscribe to our blog & updates

By submitting this form, you indicate that you have read and agreed to Attentive’s Privacy Policy

Facebook-f Linkedin-in Instagram Youtube

Casebook Software

Program Areas

Quick Links

Solutions

Resources

© 2024 Casebook. All rights reserved.