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  • Community Services
  • 35000
  • Harrisburg, PA, US
YWCA of Greater Harrisburg Casebook Case Study

The YWCA of Greater Harrisburg Enhanced Client Satisfaction and Reduced Time Spent Generating Reports with Casebook.

25%

Increase in Client Satisfaction

25%

Decrease in Time Spent Reporting

8

Different Departments

YWCA of Greater Harrisburg Casebook Case Study

YWCA

About YWCA

The YWCA Greater Harrisburg is a nonprofit organization serving over 35,000 individuals annually across Dauphin, Cumberland, and Perry Counties in Pennsylvania. It provides essential services, including safe housing, violence prevention, veteran support, and economic development, while addressing the ever-changing needs of a diverse population with a focus on empowering women and promoting justice, peace, and dignity.

Case Study

Faced with the challenge of managing increasing demands for services and time-consuming reporting processes, the YWCA Greater Harrisburg turned to Casebook to streamline data collection, improve reporting accuracy, and uncover actionable insights for program development and grant applications.

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Read YWCA Story
Challenges

The YWCA Greater Harrisburg relied on paper files and spreadsheets to track outcomes and manage intake, making data compilation inefficient and error-prone. This outdated system not only consumed valuable staff time but also limited their ability to track trends, monitor outcomes, and meet funder requirements effectively.

Outcomes: How Casebook Helped

Casebook enabled the YWCA Greater Harrisburg to centralize data, track trends by zip code, and identify service gaps. By reducing time spent on reports by at least 25%, improving client engagement, and driving program insights, the organization enhanced client satisfaction by 25% and secured additional funding for critical programs.

Understanding trends by zip code to see who’s using our services has not only helped us identify program gaps, but also gives us valuable community insights guiding us towards new grants and funds that will address the uncovered needs.

Rhonda Hendrickson

Chief Operating Officer

Company:

YWCA of Greater Harrisburg

Industry:

Community Services

Location:

Harrisburg, PA, USA

Problem:

Inefficient data tracking systems hindered the YWCA’s ability to focus on clients and secure funding.

Solution:

Casebook centralized case management, enabling real-time reporting and community trend analysis.

Results:

The YWCA achieved 25% higher client satisfaction and expanded funding opportunities through data-driven insights.

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